Call Centre & Customer Service Training Course
Overview
Are you currently a call centre agent? Or are you someone who is in charge in customer service? Are you planning to learn more about his job but don’t know where? Then this training course will be a very big help for you to know how customer service works and why it works that way.
Who is it for
Call centre agents or customer service representatives who need to acquire skills for their profession.
People who are interested in call centre customer service training.
Description
Almost everyone knows how customer services can make or break any business. These services help your clients be assured that you are available when problems arise. To know more about customer service, you will learn how to identify different types of buying motivations. You will need to learn about SMART goals and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course.


COURSE CURRICULUM
Module One – Getting Started
Module Two – The Basics (I)
Module Three – The Basics (II)
Module Four – Phone Etiquette
Module Five – Tools
Module Six – Speaking Like a Star
Module Seven – Types of Questions
Module Eight – Bench marking
Module Nine – Goal Setting
Module Ten – Key Steps
Module Eleven – Closing
Module Twelve – Wrapping Up

Assessment and Certification:

Upon completion of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and the results will be given to you immediately. Before sitting your final exam you will have the opportunity to test your proficiency with a mock exam. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of 24 for a PDF copy and 39 for an original print copy sent to you by post
Requirements
This course is available to all learners, of all academic backgrounds. However, someone who has an education and experience in programming and PHP will be an advantage.
Learners should be aged 16 or over to undertake the qualification.
Good understanding of English language, numeracy and ICT are required to attend this course.
Career Path
Call Centre & Customer Service Training Course would be beneficial for the following careers:

Administration Assistant
Call Center Agents
Customer Service Representative
Online Assistant
Telephone Assistant.