Certificate in Resolution of Employee Dispute CPD & IAO Accredited -Special Discount Offer *NUS Extra Card Eligible*
Overview
Conflict resides everywhere. It is something that is part of our lives irrespective of how much we want to avoid it. Even in the workplace you cannot expect everyone to get along, so what you really need in that case is a mediation system, which you can now get from this Certificate in Resolution of Employee Dispute course.
Who is it for
As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.
Description
As per the name suggests, this course utilizes the peer review system which uses a formalized procedure which leads to conflict resolution. The course starts out with helping you understand the peer review process before moving onto the first three stages of the process: filing a grievance, informing the defendant, and obtaining witness statements. Next you will learn who should be on the peer review panel, and improve your questioning and probing skills. Furthermore this course will help you to go through peer review process as well before moving onto a role playing a peer review scenario. Finally the course will address reasons behind peer reviews failing.

Covering all of these topics will help you mediate any form of conflict through the peer review process and in essence become a company asset.

COURSE CURRICULUM

Course Overview
What is Peer Review?
Initiating the Process
The Peer Review Panel
Asking Questions
The Peer Review Process
Panel Walk Through
Why Does the Process Fail?

Requirements
There are no prerequisites for this course and it is open to everyone.
Career Path
This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our qualifications to your Resume and make yourself worthy in the competitive job industry.