Customer Service Diploma (Level 2 & 3) - CPD & IAO Accredited - Best Seller *NUS Extra Card Eligible*

Our Customer Service Diploma is a best selling Customer Service Diploma and has been given the CPD accreditation and is the perfect course for anyone looking to work in the Customer Service sector.

Our Customer Service Diploma follows on from our best selling Admin/PA diploma, like our best selling Admin course our Customer Service Diploma is packed with information in to 11 modules teaching you everything you need to succeed in this profession.

The course can be studied part time and you can become accredited in as little as 7 hours and you can study at your own pace.

The comprehensive syllabus is supported by experienced tutors who are there to help you through email.

Your qualification will be recognised and can be checked for validity on our dedicated website.

More Key features about our Customer Service Diploma

  • Lifetime Access to your course
  • The price you pay is for the whole course including final exam – no hidden fees
  • CPD certificate upon successful completion
  • Tutor Support Monday – Friday

Please use code - TOTAL29 at checkout to reduce the price to £29 instead of £299

Who is it for

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.


Sanjay Kaushal - Nottingham

I really enjoyed this course. It gave lot of information about customer service and skills you require.

It gave me understanding of customer services, why is so important. I learned about attitude, how to make a first impression, how to present yourself, body language, positive attitude, how to communicate with customers internal or external, about other forms of non verbal communication and how to talk to a angry customer, how to control your emotions and how to deal with a customer's anger before solving their problem.

I have learned how to retain customers through best service. It gives a lot of knowledge about customer service.

Nadir Zekouki - Batley

I really enjoyed this course

Hi everyone ,I want let to know that before I used to apply for vacancy I was not confident about my CV. To strengthen my confidence I decided to do the Customer Service Diploma with New Skills. I have completed the course and am now I am very happy. Thank you so much to all the team who provided me the easy access to course.

Cindy Miceli - London

Very happy with the course

It's very easy to use the website and you can access all the information you need to learn. The tutors are very quick to respond what makes even easier to understand and move on with the studies.


What You Will Learn

This course comprises of eleven information packed modules, these include:

  • Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward.
  • Understand your customers, find your niche and get a firm understanding of consumer rights law in the United Kingdom.
  • Make a great first impression, learn how positive attitude, dress and body language affects how you are perceived.
  • Learn how to care for your customer's needs, from seeing customer service from their perspective to the importance of communication.
  • Get insight into how to retain your customers. Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong.
  • Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived.
  • Get a firm understanding of telephone customer service complete with eleven tips to improve your customer service levels over the phone. This module will also provide valuable insight into telephone etiquette.
  • Understand the importance of electronic customer service. The do's and don'ts and tips on providing an effective service electronically in a world where everyone relies on the internet on a daily basis.
  • The course will teach you how to deal with difficult customers, how to diffuse anger, how to control your own emotions and how keeping calm can solve the problem that bit faster.
  • Learn to deal with escalation to improve service levels. This module covers handling abusive clients, handling physical threats and how not to cave to the clients demands.
  • Learn how to make a good impression at all times by offering the best customer service and recapping the skills you have learned to ensure you can incorporate them into your daily duties without delay.

Benefits of the Customer Services Diploma

Customer services has become essential for all employees in all industries. It doesn't matter what industry you are working in right now, having a customer services diploma behind you can give you the knowledge and insight you need to provide your clients with a service that they expect and deserve, ensuring you help your business grow daily.

Company owners are seeing the benefit of sending their teams for customer services training. Company owners see more enquiries convert to sales, happier customers and happier team members.

The benefits of a customer services diploma are endless, but here are some you can take note of right way:

  • You will learn how to exceed your customers' expectations.
  • You will learn how to be courteous and helpful to each client you come in contact with.
  • Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.
  • Learn essential problem solving skills you can use daily.
  • See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online.

Module Breakdown

  • Module 1: Understanding Customer Services
  • Module 2 : The Customer
  • Module 3 : Attitude Is Everything
  • Module 4 : Caring For Your Customer’s Needs
  • Module 5 : Customer Retention: How to Get Them Back
  • Module 6 : Face to Face Customer Service
  • Module 7 : Telephone Customer Service
  • Module 8 : Electronic Customer Service
  • Module 9 : Rescuing Difficult Customers
  • Module 10 : Escalation
  • Module 11 : Make an Impression Every Time

Please use code - TOTAL29 at checkout to reduce the price to £29 instead of £299


Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. Now more than ever people are using the internet while on the move so our course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.

There is no time limit for completing this course, it can be studied in your own time at your own pace.

All tests are online and are taken either during or after the course, these are included in the price.

Career Path

With experience, you could progress to team leader or customer services manager. 

You could also move into sales or account handling.