Hotel Management Diploma - CPD Certified
Overview

Our Hotel Management Diploma is a best selling Hotel Management Diploma has been given the CPD Certification and is the perfect course for anyone looking to work in the Hotel/Hospitality industry or develop their existing knowledge in this thriving sector.


This course covers everything you need to know from Front Desk Management through to all the key terminology needed.


This accredited course is packed in to 23 modules (double the amount of modules to similar courses) teaching you absolutely everything you need to succeed in this profession.


The course can be studied part time and you can study at your own pace.


The comprehensive syllabus is supported by our experienced tutors who are there to help you through email 24/7.


Once you pass the multiple choice exam at the end of the course your qualification will be recognised and can be checked for validity on our dedicated website.



Please use code - TOTAL29 at checkout to reduce the price to £29 instead of £299


Who is it for

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.


Student Testimonials on our Diploma


Adam Feher - Bristol

It was extremely helpful

I have just finished the online course of Hotel Management Diploma!

It is very straight forward, knowledgeable and easy to learn! Very detailed, with all the important tasks break down point to point the proper way of doing your job on a daily basis!

All the departments in the hotel industry was covered in this course, what showed me the detailed running of a hotel from top to bottom. It was extremely helpful with my studies, pointed out what to do and how to approach my goals in my carrier!


Graham Hollyer - Kent

If you are looking for a hotel management course, look no further.

After deciding to look at a different career it was apparent that I required some insight to hotel management.

The course I am on is for a hotel management diploma. The course structure is second to none with many similar courses available. There is on line support available and you can fit your learning around your day to day job. Fantastic course, fantastic service.


Muhammad Usman Akhtar, Abu Dhabi

I found the course very professional

I found the course very professional and the contact with my course tutor was easy and rewarding. He responded very quickly to my emails.

I found the feedback from the questions I submitted very good and very useful. It helped me complete further questions and has given me direction in my job. I thoroughly enjoyed the course and I would definitely recommend it to colleagues and friends.

I would like to thank my tutor for all his help and valuable suggestions. I found his feedback very helpful and speedy; his remarks were always positive and constructive. The course material is excellent, varied, relevant and up-to-date. I have enjoyed the course and am very glad.



Grigore Ionescu – Oxford

I would recommend strongly this course

The Hotel Management Diploma Course was very interesting. The course explores the role of the hotel manager as clearly defined in that he is the one who is responsible for the smooth running of the establishment on a day-to-day basis, and goes beyond, not just about keeping guests happy, as a large part of the job remit will involve the correct running of Hotel Staff such as Front Desk, Operations, Housekeeping, Bar and Restaurant.

I liked the emphasis on being in charge of building relationship between both the host and the customer in order to provide the best experience possible.

I would recommend strongly this course.


Description

Module 1

Introduction to the Industry

In this module you will learn the following

  • The basics of the industry.
  • The scope of the industry.
  • The basics of hotel management.
  • Hotel management planning.
  • Plus much more...

Module 2

Products and Services Offered in the Hospitality Industry

The aim of this module is to therefore discuss:

  • The various products and services you should offer.
  • Additional products and services customers often seek.
  • How to handle customers when you do not have the products.
  • The future of services within the hospitality industry.
  • Plus much more...

Module 3

About Hotels

Here, you will learn the following:

  • The different room types.
  • More about the rates.
  • The type of staff that are required for running a hotel.
  • The classifications of hotels.
  • Plus much more...

Module 4

Personal Appearance and Skills

In this module, you will learn the following.

  • What is expected from a manager with their appearance.
  • The skills expected from a manager.
  • Why those skills are important.
  • How to build your skill set.
  • Plus much more...

Module 5

The English Language & Your Local Knowledge

In this module, you will learn the following

  • The importance of language as a hotel manager.
  • How to improve your English if required.
  • The importance of having local knowledge.
  • How to improve your local knowledge.
  • Plus much more...

Module 6

Types of Customers and Relationships

So, we will examine the following.

  • Types of customers.
  • How to identify their requirements.
  • Dealing with walk-in guests.
  • Disabled guests.
  • Plus much more...

Module 7

Taking Reservations by Phone and Email

In this module, you will learn the following:

  • How to take reservations by phone.
  • How to take reservations by email and online.
  • Information you need to learn about them.
  • Supplying confirmation of the booking.
  • Plus much more...

Module 8

Welcoming Guests and Checking in and Checking Out

In this module, you will learn the following:

  • How to greet guests.
  • How to perform the checking in procedure.
  • How to assign the rooms.
  • How to complete the checking out procedure.
  • Plus much more...

Module 9

The Do’s and Don’ts of Interacting with Guests

In this module, you will learn the following:

  • How to correctly interact with the guests.
  • The reasons why this makes a difference.
  • How to not interact with the guests.
  • The reasons why this makes a difference.
  • Plus much more...

Module 10

Developing your Skills on the Telephone

In this module, you will learn the following:

  • The key to dealing with guests via the telephone.
  • How to deal with a wakeup call.
  • How to deal with guest requests via the telephone.
  • How to deal with room service.
  • Plus much more...

Module 11

Payment Methods and Dealing with Foreign Cash

In this module, you will learn the following:

  • The different payment methods.
  • How to deal with foreign currency.
  • How to understand exchange rates.
  • Plus much more...

Module 12

Front Desk Management

Here, you will learn the following:

  • What we mean by front desk management.
  • The basics.
  • Understanding roles.
  • The importance of hiring the correct person.
  • Plus much more...

Module 13

Housekeeping and Servicing Rooms

In this module, you will learn the following:

  • The basics of housekeeping.
  • The basics of servicing rooms.
  • The importance of these roles.
  • General cleaning of the hotel.
  • Plus much more...

Module 14

Building and Facility Management

In this module, you will learn:

  • The basics of building management.
  • The basics of facility management.
  • The importance of understanding these roles.
  • Plus much more...

Module 15

Front of House Restaurant and Bar

In this module, we will look at the following:

  • The basic running of the restaurant.
  • The basic running of the bar.
  • Delegating jobs.
  • Plus much more...

Module 16

Dealing with Lost & Found and Late Checkouts

In this module, you will learn the following:

  • How to deal with the issue of items that have been lost and found.
  • How to deal with the issue of late checkouts.
  • Plus much more...

Module 17

Hotel Terminology

In this module, you will learn the following:

  • The key terms and their meaning.
  • Their importance to the industry.
  • Learn what GOPPAR is
  • Learn what an unconstrained demand is
  • Plus much more...

Module 18

Career Progression

In this module, you will learn the following:

  • How your career can progress from start to finish.
  • The changing responsibilities with this progression.
  • International opportunities.
  • Plus much more...

Module 19

Leadership Qualities and Engaging with Staff

In this module, you will learn the following:

  • The qualities of a successful leader.
  • How to develop those qualities.
  • How to engage with staff.
  • Common mistakes that are made with staff.
  • Plus much more...

Module 20

The Key to Paperwork

In this module, you will learn the following:

  • The different types of paperwork.
  • How to organise things into a system.
  • The importance of checking everything.
  • The key to not being stressed by piles of paperwork.
  • Plus much more...

Module 21

Dealing with Emergencies

In this module, you will learn the following:

  • How to troubleshoot.
  • Example of issues and how to deal with them.
  • How to deal with medical emergencies.
  • How to deal with overbooking.
  • Plus much more...

Module 22

Dealing with Costs

In this module, you will learn the following:

  • How to deal with costs.
  • The importance of up selling.
  • How to provide value for lower costs.
  • How to reduce costs.
  • Plus much more...

Module 23

Marketing your Hotel

In this module, you will learn the following:

  • The basics of marketing your hotel.
  • The importance of keeping up with technology.
  • Hotel websites.
  • Using third parties.

Plus much more



Key features about our Hotel Management Course

> Lifetime Access to your course

> The price you pay is for the whole course – no hidden fees

> CPD certificate upon successful completion

> Tutor Support Monday – Friday



Please use code - TOTAL29 at checkout to reduce the price to £29 instead of £299


Requirements

Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. Now more than ever people are using the internet while on the move so our course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.


There is no time limit for completing this course, it can be studied in your own time at your own pace.



All tests are online and are taken either during or after the course, these are included in the price.


Career Path

Your career prospects will depend on the size of the business, your experience and whether you are willing to relocate.



In larger hotel chains, you could move into regional management or specialise in areas like corporate finance or training. You may also have the chance to work overseas with an international hotel group.


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