ITIL® Foundation Certified Training CPD & IAO Accredited
Overview
Nowadays any industry needs to adopt best practices for process management, in order to ensure that they stay ahead of the competition and generate profits. The ITIL® Foundation Certified Training will introduce you with them to the fundamentals of IT Service Management as described in the IT Infrastructure Library and help you to prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs. You will learn to communicate effectively in your company as well as with customers and decreases response time. In this course, you will get key concepts of ITIL, important principles for improving its operations, vital processes and functions, practical guidance for applying ITIL to every day it situations, how to align with business, control costs, and improve its service quality, strategies to balance it resources, and more. so get this course to get all the basic knowledge about ITIL.
Who is it for
As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.
Description
COURSE CURRICULUM
Course Introduction

Course Organization
Course Conventions

Introduction to ITSM

ITSM as a Practice
ITSM Lifecycle
ITSM Summary

Continual Service Improvement

CSI Introduction
Step Improvement Process
CSI Summary

Service Operation

Introduction to Service Operation
Service Operation Processes
Service Operation Functions
Service Operation Summary

Service Transition

Introduction to Service Transition
Service Transition Processes
Summary of Service Transition

Service Design

Service Design Introduction
Service Design Processes
Service Design Summary

Service Strategy

Service Strategy Introduction
Service Strategy Activities
Service Strategy Summary

Requirements
There are no prerequisites for this course and it is open to everyone.
Career Path
This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our qualifications to your Resume and make yourself worthy in the competitive job industry.