Office Admin, Secretarial & PA Course

Office administrators are the backbone of any company; they hold the entire company structure together. Without the support of office PAs or secretaries the whole operation may fall apart. If you are pursuing a position in office administration then this CPD accredited Office Admin, Secretarial & PA Course can develop the skills you need to be successful in such roles.

Who is it for

This course is ideal for those wanting to improve their base skills in office administrative tasks

This course would be ideal people who want to start working as a receptionist, office administrator, office manager, administration assistant or secretary


This is the ultimate course to assist you with your office management endeavours as you gain an extensive look into their roles, duties and responsibilities. First you will learn about administrative support where you will hone your organisational, time management and communication skills. Following that, you will receive course modules about personal assistance, administrative management and how to bring organisation in your work. To top it all off, you learn the use of the latest Microsoft office programs – like Word, Excel and PowerPoint – which is nothing less than a necessity in the workplace these days.

This course is designed to prepare you well for the corporate world and guide you every step of the way to grab that administrative position for yourself.


"Admin Support

Module One – Getting Started

Module Two – Getting Organized (I)

Module Three – Getting Organized (II)

Module Four – Managing Time

Module Five – Getting It All Done On Time

Module Six – Special Tasks

Module Seven – Verbal Communication Skills

Module Eight – Non-Verbal Communication Skills

Module Nine – Empowering Yourself

Module Ten – The Team of Two

Module Eleven – Taking Care of Yourself

Module Twelve – Wrapping Up

Administrative Management

Module One – Getting Started

Module Two – Why Your Office Needs Administrative Procedures

Module Three – Gathering the Right Tools

Module Four – Identifying Procedures to Include

Module Five – Top Five Procedures to Record

Module Six – What to Include in Your Binder (I)

Module Seven – What to Include in Your Binder (II)

Module Eight – Organizing Your Binder

Module Nine – What Not to Include in the Procedure Guide

Module Ten – Share Office Procedure Guide

Module Eleven – Successfully Executing the Guide

Module Twelve – Wrapping Up

Organisational Skills

Module One – Getting Started

Module Two – Remove the Clutter

Module Three – Prioritize

Module Four – Scheduling Your Time

Module Five – To Do Lists

Module Six – Paper and Paperless Storage

Module Seven – Organization in Your Work Area

Module Eight – Tools to Fight Procrastination

Module Nine – Organizing Your Inbox

Module Ten – Avoid the Causes of Disorganization

Module Eleven – Discipline is the Key to Stay Organized

Module Twelve – Wrapping Up

Personal Assistant

Module One – Getting Started

Module Two – Working with Your Manager

Module Three – Administrative Soft Skills

Module Four – Effective Time Management

Module Five – Meeting Management

Module Six – Tools of the Trade (I)

Module Seven – Tools of the Trade (II)

Module Eight – Being an Effective Gatekeeper

Module Nine – Organizational Skills

Module Ten – Confidentiality Guidelines

Module Eleven – Special Tasks

Module Twelve – Wrapping Up

Business Writing

Module One – Getting Started

Module Two – Working with Words

Module Three – Constructing Sentences

Module Four – Creating Paragraphs

Module Five – Writing Meeting Agendas

Module Six – Writing E-mails

Module Seven – Writing Business Letters

Module Eight – Writing Proposals

Module Nine – Writing Reports

Module Ten – Other Types of Documents

Module Eleven – Proofreading and Finishing

Module Twelve – Wrapping Up

Self Esteem & Confidence Building

Module One – Getting Started

Module Two – What Does Self-Confidence Mean To You

Module Three – Obstacles to Our Goals

Module Four – Communication Skills

Module Five – The Importance of Goal Setting

Module Six – Feeling the Part

Module Seven – Looking the Part

Module Eight – Sounding the Part

Module Nine – Powerful Presentations

Module Ten – Coping Techniques

Module Eleven – Dealing with Difficult Behavior

Module Twelve – Wrapping Up

Microsoft Word

Module One – Getting Started

Module Two – Opening Word

Module Three – Working with the Interface

Module Four – Your First Document

Module Five – Basic Editing Tasks

Module Six – Basic Formatting Tasks

Module Seven – Formatting Paragraphs

Module Eight – Advanced Formatting Tasks

Module Nine – Working with Styles

Module Ten – Formatting the Page

Module Eleven – Sharing Your Document

Module Twelve – Wrapping Up

Activities- Microsoft Word for Beginners

Microsoft PowerPoint

Module One – Getting Started

Module Two – Opening PowerPoint

Module Three – Working with the Interface

Module Four – Your First Presentation

Module Five – Working with Text

Module Six – Formatting Text and Paragraphs

Module Seven – Adding Pictures

Module Eight – Advanced Formatting Tasks

Module Nine – Working with Transitions and Animations

Module Ten – Setting Up Your Slide Show

Module Eleven – Showtime!

Module Twelve – Wrapping Up

Activities-Microsoft PowerPoint for Beginners

Microsoft Excel

Module One – Getting Started

Module Two – Opening Excel

Module Three – Working with the Interface

Module Four – Your First Worksheet

Module Five – Viewing Excel Data

Module Six – Building Formulas

Module Seven – Using Excel Functions

Module Eight – Using Quick Analysis

Module Nine – Formatting Your Data

Module Ten – Using Styles, Themes, and Effects

Module Eleven – Printing and Sharing Your Workbook

Module Twelve – Wrapping Up

Activities – Microsoft Excel for Beginners

Assessment and Certification:

Upon completion of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and the results will be given to you immediately. Before sitting your final exam you will have the opportunity to test your proficiency with a mock exam. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of 24 for a PDF copy and 39 for an original print copy sent to you by post.



This course is available to all learners, of all academic backgrounds.

Learners should be aged 16 or over to undertake the qualification.

Good understanding of English language, numeracy and ICT are required to attend this course.

Career Path

Office Admin, Secretarial & PA Course is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as:

Administrator support staff Administrative assistant

Office managers


Office administrator