547 "Customer Service" courses

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Certification

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What Will I Learn? Gain a clear understanding of the fundament aspects of customer service and apply them within your business environment. Improve your communication process and how to effectively communicate with customers. Learn how to continuously refine your customer service strategy in order to achieve the best possible...

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What Will I Learn? Gain a clear understanding of the job role in customer service and how to create a first, good impression. Understand customer service and legislation. Learn how to deal appropriately with customer queries and questions. Learn how to build on customer relationships and maintain them. Understand the...

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What Will I Learn? Gain a clear understanding of how to communicate with customers in a business environment. Improve your communication skills and create a first, good impression and gain the trust of customers. Learn what it takes to deal with customer questions and queries and find solutions to every one of them. Learn how...

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What you will learn In this course, you will learn: The benefits and value of good customer service How to use customer feedback to improve your service How to tangibly measure customer loyalty How to assess and improve your current customer service processes How the quality of your customer care influences the customer's...

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What You Will Learn This course comprises of eleven information packed modules, these include: Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward. Understand your customers, find your niche and get a firm understanding of...

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  • Central London / West End
  • £359 (was £449)
  • 365 days
  • Online/Distance Learning
  • Customer Service

Description Qualification type:  Level 3 Certificate Qualification title:  NCFE Level 3 Certificate in Principles of Customer Service Accreditation status:  Accredited Level:  3 Guided Learning Hours (GLH):  220 Total Qualification Time (TQT):  240 Qualification number (QN): ...

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Completing this NCFE Level 3 Certificate in Principles of Customer Service course with us will show that you have a high standard of knowledge and skills to be employed in the customer service sector and understand the need for quality, customer-centred approaches in all sectors. The qualification covers the main areas needed to work closely...

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Course Syllabus This course consists of the following units: Unit 1 - Introduction to Customer Services Unit 2 - Understanding Your Customers Unit 3 - What is a Customer Focused Organisation? Unit 4 - Developing Customer Service Strategy Unit 5 -Implementing a Service Excellence Strategy Unit 6 - Training and Development for Customer...

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Customer Service Course

237Leads to date

  • Online
  • £19 (was £300)
  • 12 months course access
  • Online/Distance Learning
  • Customer Service

The course is split into the following modules: Introduction Maintain a positive and customer-friendly attitude Body Language and Listening Communication Skills Dealing With Complaints Evaluating Customer Service End of course assessment Assessment To assess the learners ability and knowledge to...

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