128 "Customer Service" courses

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Certification

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  • Other   (121)
  • Diploma   (4)
  • GNVQ   (2)
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  • Masters   (0)
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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Taking a consultative approach to customer service can build a loyal, profitable customer base.  This course discusses how to take a consultative approach to customer service. 

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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Todays savvy customer expects more than simply good service; they expect exceptional service. They want a company and its employees to exceed their expectations by demonstrating that the organization cares for them by working immediately and decisively on their behalf. Customer service providers who go out of their way to add value to each and...

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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Customer Relationship Management uses technology to keep track of customer data, which can then be analyzed and used by companies and individuals. This course discusses how customer service management systems work and how they are used to provide better customer service. 

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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Listening is more than simply hearing the words said by someone else. Listening occurs when the listener takes the time to fully comprehend what the speaker is trying to say. This is an important skill for customer service providers, because the customers decision to purchase a good or product is as much an emotional decision as it is a...

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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Much customer service is done when service workers are helping customers face-to-face. For customer service workers to provide exceptional customer service in the fast-paced, competitive business world, they must be able to gather information appropriately by asking and answering questions. Having this skill allows them to better understand a...

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The Global Customer

1Leads to date

  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Companies and customer service providers who want to be competitive, both at home or abroad, need to understand the impacts that globalization and diversity have on their business. Companies that dont focus on this ever-growing and economically-empowered customer base will soon lose business to their competition. To better serve these diverse...

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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Customer Relationship Management uses technology to keep track of customer data, which can then be analyzed and used by companies and individuals.  This course discusses how customer service management systems work and how they are used to provide better customer service.  

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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Some companies are more competitive because their core business strategy includes striving for and the delivery of exceptional customer service. This in turn gives these companies a service advantage because they beat out the competition by giving their customers better service. Customer service providers who understand the importance of having...

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Extreme Customers

0Leads to date

  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

All customer service workers will have to deal with angry and upset customers at times.  This course discusses ways to handle extreme customers.  

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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Customer Relationship Management uses technology to keep track of customer data, which can then be analyzed and used by companies and individuals. This course discusses how customer service management systems work and how they are used to provide better customer service. 

Read more