127 "Customer Service" courses

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Certification

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  • Other   (120)
  • Diploma   (4)
  • GNVQ   (2)
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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Listening is more than simply hearing the words said by someone else. Listening occurs when the listener takes the time to fully comprehend what the speaker is trying to say. This is an important skill for customer service providers, because the customers decision to purchase a good or product is as much an emotional decision as it is a...

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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Listening is more than simply hearing the words said by someone else. Listening occurs when the listener takes the time to fully comprehend what the speaker is trying to say. This is an important skill for customer service providers, because the customers decision to purchase a good or product is as much an emotional decision as it is a rational...

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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

No matter how hard a customer service worker tries, some customers will not be satisfied. It only takes one unsatisfied person to shatter a perfectly good day at work for everyone and to steer many more prospective customers away from you. Unhappy customers have their reasons for being discontent, but its the customer service workers job to...

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Consultative Services

10Leads to date

  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Taking a consultative approach to customer service can build a loyal, profitable customer base.  This course discusses how to take a consultative approach to customer service. 

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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Most every business today sells something, whether it is a commodity, product, or a service. These companies need someone to purchase goods and services from them, in other words they need to have customers who actually want to purchase what they have. Companies who understand their customers are more likely to deliver exceptional customer...

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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

In order to be successful, companies and individuals must first decide where they want to go, and then they make plans on how to reach their objectives. This course discusses how organizations develop and execute customer service strategies. 

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Customer Advocacy

9Leads to date

  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Advocates have a huge influence over other current and potential customers as they are seen as one of them. Companies that promote a customer advocacy management program can reap the benefits these advocates provide. Customer Advocacy is a specialized form of customer service where companies focus on what is best for the customer.

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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Listening is more than simply hearing the words said by someone else. Listening occurs when the listener takes the time to fully comprehend what the speaker is trying to say. This is an important skill for customer service providers, because the customers decision to purchase a good or product is as much an emotional decision as it is a rational...

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What you will learn In this course, you will learn: The benefits and value of good customer service How to use customer feedback to improve your service How to tangibly measure customer loyalty How to assess and improve your current customer service processes How the quality of your customer care influences the customer's...

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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

How customer service workers dress and behave often says more to the customer then the words these workers actually use. Sensing peoples needs through nonverbal communication is important because valuable information can be gained about a customers state of mind by paying attention to what you see and hear. Customer service workers who learn how...

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