32 "Customer Service" courses

Price

Course Type

Certification

Levels

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  • Abbots Langley   (0)
  • Aberdare   (0)
  • Aberdeen   (0)
  • Aberdovey   (0)
  • Abergavenny   (0)
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Course Syllabus This Course Consists of the following units: Unit 1 – What is Customer Service Unit 2 – Telephone Techniques Unit 3 – Dealing with Difficult Customers Unit 4 – Solving Customers' Problems

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What you will learn In this course, you will learn: The benefits and value of good customer service How to use customer feedback to improve your service How to tangibly measure customer loyalty How to assess and improve your current customer service processes How the quality of your customer care influences the customer's...

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Module 1 A Short Introduction to the Concept of Retail Management So, in this first module you are going to learn the following: What we mean by retail management How to get involved in this industry How your career can progress in retail management Plus much more... Module 2 Understanding the Role of Merchandising...

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Almost everyone knows how customer services can make or break any business. These services help your clients be assured that you are available when problems arise. To know more about customer service, you will learn how to identify different types of buying motivations. You will need to learn about SMART goals and familiarise yourself with...

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What Will I Learn? Gain a clear understanding of the job role in customer service and how to create a first, good impression. Understand customer service and legislation. Learn how to deal appropriately with customer queries and questions. Learn how to build on customer relationships and maintain them. Understand the...

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Customer Service Course

214Leads to date

  • Online
  • £19 (was £300)
  • 12 months course access
  • Online/Distance Learning
  • Customer Service

The course is split into the following modules: Introduction Maintain a positive and customer-friendly attitude Body Language and Listening Communication Skills Dealing With Complaints Evaluating Customer Service End of course assessment Assessment To assess the learners ability and knowledge to...

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Course syllabus: Unit 1: What is Customer Service Unit 2: Communication Skills Unit 3: Dealing with Difficult Customers

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What You Will Learn This course comprises of eleven information packed modules, these include: Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward. Understand your customers, find your niche and get a firm understanding of...

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This Customer Service Level 3 qualification is designed to help learners understand and appreciate the need for quality customer service within companies. With modern technologies, the requirements and constructs of customer service has changed and the course teaches students how to create a quality, customer-orientated service within a variety...

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What Will I Learn? Learn what it takes to deal with guests’ questions and queries, while working in the front of house operations. Learn what truly exceptional customer service is in the hotel industry and take your career to the next level. Learn how to take the necessary steps to gain employment in the hotel industry. Become...

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