14 "Customer Service" courses

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Course Type

Certification

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  • Other   (7)
  • Diploma   (4)
  • GNVQ   (2)
  • GCSE   (1)
  • Masters   (0)
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  • Online
  • £19 (was £150)
  • 12 months course access
  • Online/Distance Learning
  • Customer Service

The Retail Customer Service Course is split into the following modules: An Introduction to Retail Customer Satisfaction Understanding the Importance of Communication Effective Non-Verbal Skills in Customer Service Assessing Customer Service Levels Handling Customer Complaints Final Assessment Assessment To...

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This Customer Service Level 3 qualification is designed to help learners understand and appreciate the need for quality customer service within companies. With modern technologies, the requirements and constructs of customer service has changed and the course teaches students how to create a quality, customer-orientated service within a variety...

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What you will Learn This course offers you five informative modules, each one giving you valuable information and insight into customer relationship management and providing you with the knowledge and skills you need to implement this solution into your workplace. Learn what CRM is and why it is so important to focus on your...

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Course syllabus: Unit 1: What is Customer Service Unit 2: Communication Skills Unit 3: Dealing with Difficult Customers

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  • Online
  • £19 (was £300)
  • 12 months course access
  • Online/Distance Learning
  • Customer Service

The course is split into the following modules: Introduction Maintain a positive and customer-friendly attitude Body Language and Listening Communication Skills Dealing With Complaints Evaluating Customer Service End of course assessment Assessment To assess the learners ability and knowledge to...

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Customer Service

404Leads to date

During the course you will: - Learn more about the delivery of excellent customer service - Improve your communication skills to strengthen relationships and interactions with customers and colleagues - Develop the knowledge and principles that underpin outstanding customer care - Gain or develop key transferrable skills applicable in...

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Course Syllabus This course consists of the following units: Unit 1 – The Importance of Customer Service Unit 2 – Identifying Customer Needs Unit 3 – Developing Customer Service Strategies Unit 4 – Maintaining Service Excellence Unit 5 – Training for Customer Service Unit 6 – Dealing with Difficult Customers

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Unit 1 Feedback and Its Essentials The unit 1 covers the following topics: Feedback Definitions Basic Skills Questioning Skills Open Ended Questions Closed Questions Third-Person Questions Probing Techniques Qualities of a Good Voice Unit 2 Characteristics of Effective Feedback The unit 2 covers the following topics:...

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Course Syllabus This Course Consists of the following units: Unit 1 – What is Customer Service Unit 2 – Telephone Techniques Unit 3 – Dealing with Difficult Customers Unit 4 – Solving Customers' Problems

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Course Syllabus This course consists of the following units: Unit 1 - Introduction to Customer Services Unit 2 - Understanding Your Customers Unit 3 - What is a Customer Focused Organisation? Unit 4 - Developing Customer Service Strategy Unit 5 -Implementing a Service Excellence Strategy Unit 6 - Training and Development for Customer...

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