21 "Customer Service" courses

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Course Type

Certification

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Customer Service

1364Leads to date

During the course you will: - Learn more about the delivery of excellent customer service - Improve your communication skills to strengthen relationships and interactions with customers and colleagues - Develop the knowledge and principles that underpin outstanding customer care - Gain or develop key transferrable skills applicable in...

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Customer Service Course

236Leads to date

  • Online
  • £19 (was £300)
  • 12 months course access
  • Online/Distance Learning
  • Customer Service

The course is split into the following modules: Introduction Maintain a positive and customer-friendly attitude Body Language and Listening Communication Skills Dealing With Complaints Evaluating Customer Service End of course assessment Assessment To assess the learners ability and knowledge to...

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Course Syllabus This course consists of the following units: Unit 1 - Introduction to Customer Services Unit 2 - Understanding Your Customers Unit 3 - What is a Customer Focused Organisation? Unit 4 - Developing Customer Service Strategy Unit 5 -Implementing a Service Excellence Strategy Unit 6 - Training and Development for Customer...

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Completing this NCFE Level 3 Certificate in Principles of Customer Service course with us will show that you have a high standard of knowledge and skills to be employed in the customer service sector and understand the need for quality, customer-centred approaches in all sectors. The qualification covers the main areas needed to work closely...

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  • Central London / West End
  • £359 (was £449)
  • 365 days
  • Online/Distance Learning
  • Customer Service

Description Qualification type:  Level 3 Certificate Qualification title:  NCFE Level 3 Certificate in Principles of Customer Service Accreditation status:  Accredited Level:  3 Guided Learning Hours (GLH):  220 Total Qualification Time (TQT):  240 Qualification number (QN): ...

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Course Syllabus This course consists of the following units: Unit 1 – The Importance of Customer Service Unit 2 – Identifying Customer Needs Unit 3 – Developing Customer Service Strategies Unit 4 – Maintaining Service Excellence Unit 5 – Training for Customer Service Unit 6 – Dealing with Difficult Customers

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What Will I Learn? Gain a clear understanding of how to communicate with customers in a business environment. Improve your communication skills and create a first, good impression and gain the trust of customers. Learn what it takes to deal with customer questions and queries and find solutions to every one of them. Learn how...

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Course syllabus: Unit 1: What is Customer Service Unit 2: Communication Skills Unit 3: Dealing with Difficult Customers

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  • Online
  • £19 (was £150)
  • 12 months course access
  • Online/Distance Learning
  • Customer Service

The Retail Customer Service Course is split into the following modules: An Introduction to Retail Customer Satisfaction Understanding the Importance of Communication Effective Non-Verbal Skills in Customer Service Assessing Customer Service Levels Handling Customer Complaints Final Assessment Assessment To...

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What Will I Learn? Learn what it takes to deal with guests’ questions and queries, while working in the front of house operations. Learn what truly exceptional customer service is in the hotel industry and take your career to the next level. Learn how to take the necessary steps to gain employment in the hotel industry. Become...

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