127 "Customer Service" courses

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Certification

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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

In todays fast-paced world, customer service providers need to rely on email and telemarketing to stay connected to customers. The use of email has revolutionized the way the working world communicates. Email lets customer service workers stay connected to customers asynchronously, without having to talk directly to them.  When used properly,...

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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Listening is more than simply hearing the words said by someone else. Listening occurs when the listener takes the time to fully comprehend what the speaker is trying to say. This is an important skill for customer service providers, because the customers decision to purchase a good or product is as much an emotional decision as it is a...

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Customer Advocacy

2Leads to date

  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Advocates have a huge influence over other current and potential customers as they are seen as one of them. Companies that promote a customer advocacy management program can reap the benefits these advocates provide. Customer Advocacy is a specialized form of customer service where companies focus on what is best for the customer.

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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Customer Relationship Management uses technology to keep track of customer data, which can then be analyzed and used by companies and individuals. This course discusses how customer service management systems work and how they are used to provide better customer service. 

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What you will learn In this course, you will learn: The benefits and value of good customer service How to use customer feedback to improve your service How to tangibly measure customer loyalty How to assess and improve your current customer service processes How the quality of your customer care influences the customer's...

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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

In order to be successful, companies and individuals must first decide where they want to go, and then they make plans on how to reach their objectives.  This course discusses how organizations develop and execute customer service strategies.  

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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Todays savvy customer expects more than simply good service; they expect exceptional service. They want a company and its employees to exceed their expectations by demonstrating that the organization cares for them by working immediately and decisively on their behalf. Customer service providers who go out of their way to add value to each and...

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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Almost all businesses and industries rely upon their customers to earn a profit.  Being able to understand a customers needs and being able to fulfill those needs effectively is a strategic advantage for organizations. Before excellent customer service can be delivered, the service provider needs to understand basic elements and terms relating...

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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Customer service professionals play a vital role in any organization that wants to be profitable. Professional service can be a competitive advantage that helps build a strong, consistent, and loyal customer base. In order for an organization to rise above their competition, they need a dedicated, professional customer service workforce that...

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  • Online
  • Price on Request
  • Short self study with 1 year program access
  • Online/Distance Learning
  • Customer Service

Todays savvy customer expects more than simply good service; they expect exceptional service. They want a company and its employees to exceed their expectations by demonstrating that the organization cares for them by working immediately and decisively on their behalf. Customer service providers who go out of their way to add value to each...

Read more