13 "Customer Service" courses

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Course Type

Certification

Levels

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  • Other   (7)
  • Diploma   (4)
  • GNVQ   (2)
  • Masters   (0)
  • Legal Practice Certificate   (0)
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  • Abbots Langley   (0)
  • Aberaeron   (0)
  • Aberdare   (0)
  • Aberdeen   (0)
  • Aberdovey   (0)
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Course Syllabus This Course Consists of the following units: Unit 1 – What is Customer Service Unit 2 – Telephone Techniques Unit 3 – Dealing with Difficult Customers Unit 4 – Solving Customers' Problems

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This Customer Service Level 3 qualification is designed to help learners understand and appreciate the need for quality customer service within companies. With modern technologies, the requirements and constructs of customer service has changed and the course teaches students how to create a quality, customer-orientated service within a variety...

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Course syllabus: Unit 1: What is Customer Service Unit 2: Communication Skills Unit 3: Dealing with Difficult Customers

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Course Syllabus This course consists of the following units: Unit 1 – The Importance of Customer Service Unit 2 – Identifying Customer Needs Unit 3 – Developing Customer Service Strategies Unit 4 – Maintaining Service Excellence Unit 5 – Training for Customer Service Unit 6 – Dealing with Difficult Customers

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What you will Learn This course offers you five informative modules, each one giving you valuable information and insight into customer relationship management and providing you with the knowledge and skills you need to implement this solution into your workplace. Learn what CRM is and why it is so important to focus on your...

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What you will learn In this course, you will learn: The benefits and value of good customer service How to use customer feedback to improve your service How to tangibly measure customer loyalty How to assess and improve your current customer service processes How the quality of your customer care influences the customer's...

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  • Online
  • £19 (was £200)
  • 12 months course access
  • Online/Distance Learning
  • Customer Service

The CRM Course is split into the following modules: An Introduction into CRM The Importance of Customer Relationships Understanding Customers and the Effect on Engagement Measuring and Monitoring CRM for a Successful CRM Strategy Developing and Maintaining Relationships through Engagement Preparing for Strategy Meetings...

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  • Online
  • £19 (was £150)
  • 12 months course access
  • Online/Distance Learning
  • Customer Service

The Retail Customer Service Course is split into the following modules: An Introduction to Retail Customer Satisfaction Understanding the Importance of Communication Effective Non-Verbal Skills in Customer Service Assessing Customer Service Levels Handling Customer Complaints Final Assessment Assessment To...

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Unit 1 Feedback and Its Essentials The unit 1 covers the following topics: Feedback Definitions Basic Skills Questioning Skills Open Ended Questions Closed Questions Third-Person Questions Probing Techniques Qualities of a Good Voice Unit 2 Characteristics of Effective Feedback The unit 2 covers the following topics:...

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What You Will Learn This course comprises of eleven information packed modules, these include: Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward. Understand your customers, find your niche and get a firm understanding of...

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