30 "Customer Service" courses

Price

Course Type

Certification

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  • Abbots Langley   (0)
  • Aberdare   (0)
  • Aberdeen   (0)
  • Aberdovey   (0)
  • Aberfeldy   (0)
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Completing this NCFE Level 3 Certificate in Principles of Customer Service course with us will show that you have a high standard of knowledge and skills to be employed in the customer service sector and understand the need for quality, customer-centred approaches in all sectors. The qualification covers the main areas needed to work closely...

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What Will I Learn? Gain a clear understanding of the job role in customer service and how to create a first, good impression. Understand customer service and legislation. Learn how to deal appropriately with customer queries and questions. Learn how to build on customer relationships and maintain them. Understand the...

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Almost everyone knows how customer services can make or break any business. These services help your clients be assured that you are available when problems arise. To know more about customer service, you will learn how to identify different types of buying motivations. You will need to learn about SMART goals and familiarise yourself with...

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With this Customer Service Advanced Diploma Level 3 course, you will learn about the keys to provide unparalleled customer service by looking into different types of customers and how to serve them. This course will help you recognize how your attitude affects your services, identify your customer’s needs and how to generate return business...

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Course Syllabus This course consists of the following units: Unit 1 - Introduction to Customer Services Unit 2 - Understanding Your Customers Unit 3 - What is a Customer Focused Organisation? Unit 4 - Developing Customer Service Strategy Unit 5 -Implementing a Service Excellence Strategy Unit 6 - Training and Development for Customer...

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What Will I Learn? Gain a clear understanding of the fundament aspects of customer service and apply them within your business environment. Improve your communication process and how to effectively communicate with customers. Learn how to continuously refine your customer service strategy in order to achieve the best possible...

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Course syllabus: Unit 1: What is Customer Service Unit 2: Communication Skills Unit 3: Dealing with Difficult Customers

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This Customer Service course was created to help you communicate authentically in the social media era. You will learn how to prioritize, diagnose, and solve customer issues. Learn how to generate revenue by building loyal communities of customers and lead through small acts of service. Prior to starting Eazl, Davis was a professional recruiter...

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What Will I Learn? Learn what it takes to deal with guests’ questions and queries, while working in the front of house operations. Learn what truly exceptional customer service is in the hotel industry and take your career to the next level. Learn how to take the necessary steps to gain employment in the hotel industry. Become...

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Module 1 A Short Introduction to the Concept of Retail Management So, in this first module you are going to learn the following: What we mean by retail management How to get involved in this industry How your career can progress in retail management Plus much more... Module 2 Understanding the Role of Merchandising...

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