13 "Customer Service" courses

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Course Type

Certification

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  • Other   (7)
  • Diploma   (4)
  • GNVQ   (2)
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  • Legal Practice Certificate   (0)
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Unit 1 Feedback and Its Essentials The unit 1 covers the following topics: Feedback Definitions Basic Skills Questioning Skills Open Ended Questions Closed Questions Third-Person Questions Probing Techniques Qualities of a Good Voice Unit 2 Characteristics of Effective Feedback The unit 2 covers the following topics:...

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Completing this NCFE Level 3 Certificate in Principles of Customer Service course with us will show that you have a high standard of knowledge and skills to be employed in the customer service sector and understand the need for quality, customer-centred approaches in all sectors. The qualification covers the main areas needed to work closely...

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Course Syllabus This course consists of the following units: Unit 1 - Introduction to Customer Services Unit 2 - Understanding Your Customers Unit 3 - What is a Customer Focused Organisation? Unit 4 - Developing Customer Service Strategy Unit 5 -Implementing a Service Excellence Strategy Unit 6 - Training and Development for Customer...

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This Customer Service Level 3 qualification is designed to help learners understand and appreciate the need for quality customer service within companies. With modern technologies, the requirements and constructs of customer service has changed and the course teaches students how to create a quality, customer-orientated service within a variety...

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  • Online
  • £19 (was £300)
  • 12 months course access
  • Online/Distance Learning
  • Customer Service

The course is split into the following modules: Introduction Maintain a positive and customer-friendly attitude Body Language and Listening Communication Skills Dealing With Complaints Evaluating Customer Service End of course assessment Assessment To assess the learners ability and knowledge to...

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What you will Learn This course offers you five informative modules, each one giving you valuable information and insight into customer relationship management and providing you with the knowledge and skills you need to implement this solution into your workplace. Learn what CRM is and why it is so important to focus on your...

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Course Syllabus This course consists of the following units: Unit 1 – The Importance of Customer Service Unit 2 – Identifying Customer Needs Unit 3 – Developing Customer Service Strategies Unit 4 – Maintaining Service Excellence Unit 5 – Training for Customer Service Unit 6 – Dealing with Difficult Customers

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  • Online
  • £19 (was £150)
  • 12 months course access
  • Online/Distance Learning
  • Customer Service

The Retail Customer Service Course is split into the following modules: An Introduction to Retail Customer Satisfaction Understanding the Importance of Communication Effective Non-Verbal Skills in Customer Service Assessing Customer Service Levels Handling Customer Complaints Final Assessment Assessment To...

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  • Online
  • £19 (was £200)
  • 12 months course access
  • Online/Distance Learning
  • Customer Service

The CRM Course is split into the following modules: An Introduction into CRM The Importance of Customer Relationships Understanding Customers and the Effect on Engagement Measuring and Monitoring CRM for a Successful CRM Strategy Developing and Maintaining Relationships through Engagement Preparing for Strategy Meetings...

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What you will learn In this course, you will learn: The benefits and value of good customer service How to use customer feedback to improve your service How to tangibly measure customer loyalty How to assess and improve your current customer service processes How the quality of your customer care influences the customer's...

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