30 "Customer Service" courses

Price

Course Type

Certification

Levels

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  • Abbots Langley   (0)
  • Aberdare   (0)
  • Aberdeen   (0)
  • Aberdovey   (0)
  • Aberfeldy   (0)
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What Will I Learn? Gain a clear understanding of how to communicate with customers in a business environment. Improve your communication skills and create a first, good impression and gain the trust of customers. Learn what it takes to deal with customer questions and queries and find solutions to every one of them. Learn how...

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Customer service is the key to success in any business. It is widely acknowledged that customer service can make or break the success of a business. If you need to improve your customer service skills, then this course will help you with that significantly. You will know how your attitude affects customer services and learn to identify your...

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Module 1 A Short Introduction to the Concept of Retail Management So, in this first module you are going to learn the following: What we mean by retail management How to get involved in this industry How your career can progress in retail management Plus much more... Module 2 Understanding the Role of Merchandising...

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What Will I Learn? Gain a clear understanding of the job role in customer service and how to create a first, good impression. Understand customer service and legislation. Learn how to deal appropriately with customer queries and questions. Learn how to build on customer relationships and maintain them. Understand the...

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Customer Service Course

188Leads to date

  • Online
  • £19 (was £300)
  • 12 months course access
  • Online/Distance Learning
  • Customer Service

The course is split into the following modules: Introduction Maintain a positive and customer-friendly attitude Body Language and Listening Communication Skills Dealing With Complaints Evaluating Customer Service End of course assessment Assessment To assess the learners ability and knowledge to...

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COURSE CURRICULUM Admin Support Module One – Getting Started Module Two – Getting Organized (I) Module Three – Getting Organized (II) Module Four – Managing Time Module Five – Getting It All Done On Time Module Six – Special Tasks Module...

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COURSE CURRICULUM Basic Communication Skills Communication Basics Types Of Communication Types Of Personalities Body Language Basics Improving Skills Final Hints Effective Communication Skills Techniques To Be A Spontaneous Speaker Knowledge Is Power – So Enrich Your Knowledge Remarkable Tips To Introduce Yourself Simple Strategies...

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Unit 1 Feedback and Its Essentials The unit 1 covers the following topics: Feedback Definitions Basic Skills Questioning Skills Open Ended Questions Closed Questions Third-Person Questions Probing Techniques Qualities of a Good Voice Unit 2 Characteristics of Effective Feedback The unit 2 covers the following topics:...

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Course Syllabus This course consists of the following units: Unit 1 – The Importance of Customer Service Unit 2 – Identifying Customer Needs Unit 3 – Developing Customer Service Strategies Unit 4 – Maintaining Service Excellence Unit 5 – Training for Customer Service Unit 6 – Dealing with Difficult Customers

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Course Syllabus This Course Consists of the following units: Unit 1 – What is Customer Service Unit 2 – Telephone Techniques Unit 3 – Dealing with Difficult Customers Unit 4 – Solving Customers' Problems

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