35 "Customer Service" courses

Price

Course Type

Certification

Levels

Locations

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  • Abbots Langley   (0)
  • Aberdare   (0)
  • Aberdeen   (0)
  • Aberdovey   (0)
  • Aberfeldy   (0)
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  • Central London / West End
  • £24 (was £249)
  • 365 days
  • Online/Distance Learning
  • Customer Service

This Professional Receptionist Training course covers following modules: Meeting and Greeting Visitors The role of the Receptionist Principles to create powerful first impression Principles to confirm how does you message comes across How can you identify the customer needs? Learning to Listen Handling difficult...

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This Customer Service Level 3 qualification is designed to help learners understand and appreciate the need for quality customer service within companies. With modern technologies, the requirements and constructs of customer service has changed and the course teaches students how to create a quality, customer-orientated service within a variety...

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  • Central London / West End
  • £49 (was £199)
  • 365 days
  • Online/Distance Learning
  • Customer Service

Course Description This online training course is comprehensive and designed to cover the topics listed under the curriculum. Course Curriculum 1. A Brief History Of Practices, Counselling, And Therapy 2. The Process And Professional Practices Of Counselling 3. Theories And Models Of Counselling 4. Ethical And Legal Issues In...

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Unit 1 Feedback and Its Essentials The unit 1 covers the following topics: Feedback Definitions Basic Skills Questioning Skills Open Ended Questions Closed Questions Third-Person Questions Probing Techniques Qualities of a Good Voice Unit 2 Characteristics of Effective Feedback The unit 2 covers the following topics:...

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What you will learn In this course, you will learn: The benefits and value of good customer service How to use customer feedback to improve your service How to tangibly measure customer loyalty How to assess and improve your current customer service processes How the quality of your customer care influences the customer's...

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Course syllabus: Unit 1: What is Customer Service Unit 2: Communication Skills Unit 3: Dealing with Difficult Customers

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  • Central London / West End
  • £24 (was £249)
  • Online/Distance Learning
  • Customer Service

This online Professional Receptionist Training course is covered 25 guided learning hours and you will study following topics areas are listed under the course curriculum. COURSE CURRICULUM DOWNLOAD MATERIAL MODULE 01 Professional Receptionist Training Course Objectives The 90: 90 Principle to create a powerful first...

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Customer service is the key to success in any business. It is widely acknowledged that customer service can make or break the success of a business. If you need to improve your customer service skills, then this course will help you with that significantly. You will know how your attitude affects customer services and learn to identify your...

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What you will Learn This course offers you five informative modules, each one giving you valuable information and insight into customer relationship management and providing you with the knowledge and skills you need to implement this solution into your workplace. Learn what CRM is and why it is so important to focus on your...

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COURSE CURRICULUM Basic Communication Skills Communication Basics Types Of Communication Types Of Personalities Body Language Basics Improving Skills Final Hints Effective Communication Skills Techniques To Be A Spontaneous Speaker Knowledge Is Power – So Enrich Your Knowledge Remarkable Tips To Introduce Yourself Simple Strategies...

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