4 "Customer Service" courses

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Certification

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What Will I Learn? Learn what it takes to deal with guests’ questions and queries, while working in the front of house operations. Learn what truly exceptional customer service is in the hotel industry and take your career to the next level. Learn how to take the necessary steps to gain employment in the hotel industry. Become...

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What Will I Learn? Gain a clear understanding of the job role in customer service and how to create a first, good impression. Understand customer service and legislation. Learn how to deal appropriately with customer queries and questions. Learn how to build on customer relationships and maintain them. Understand the...

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What Will I Learn? Gain a clear understanding of how to communicate with customers in a business environment. Improve your communication skills and create a first, good impression and gain the trust of customers. Learn what it takes to deal with customer questions and queries and find solutions to every one of them. Learn how...

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What Will I Learn? Gain a clear understanding of the fundament aspects of customer service and apply them within your business environment. Improve your communication process and how to effectively communicate with customers. Learn how to continuously refine your customer service strategy in order to achieve the best possible...

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